Let me start by saying I'm a hard rater. And on top of that I typically only rate when there's problems with my order. Why? Because it's easy to sell, but hard to fix problems/issues. I ordered a rifle from Evike. An Lever-action 1892 (dances). Upon arrival, I noticed the wooden piece was cracked. Now I purchased this for a reenactment game that is in the VERY near future, so I didn't have time to do the who return and wait song and dance. So I called Evike, told them the situation and asked if there was anything they could do to help. Before I could finish explaining, Richard (the guy on the other end) told me IF I desired I could purchase another rifle, so while the broken rifle is in the mail, the new rifle is on its way to me. OK OK, sounds decent, but what about the refund? Well I'm getting it back as a straight refund, that is to say right back to my card. But of course their computers were down so he had to call me back. Richard called me back the second he the computers were up and running (I literally heard another person in the back saying "yay the internet is up and running again"). We got right down to business. Walked me through the process quickly and effectively. Then said "because you need this so quickly, I'm upgrading your shipping free of charge, so expect to see your package within the next 2-3 days instead of the usual 7days you normally get" In short, Richard was quick to help, gave great advice, and from my perspective did everything he could to ensure my issue was fixed. So why the rating of a "B" you ask? Well the original problem at hand. Noone likes to get a broken/damaged/faulty item in the mail, especially when the issue was based on the original storage of the gun before shipping. As I said to Richard "Thank you, thank you, and thank you again. Your help was very much appreciated, if I could tip I'd slide $40 your way" It's one thing to help, it's another to go above and beyond.